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Field Services

Territory management and routing for field operations teams.

Assign technicians to service zones, optimize daily routes, and eliminate coverage gaps — without spreadsheets or GIS software. Built on UpGrid and HERE location APIs.

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upgrid.placematic.com · north region · field coverage
4 reps · 54 stops today
Sarah K. Marcus T. Priya N. Devon R.
Field workers
4 / 4
Stops scheduled
54
Avg utilization
83.7%
Coverage gaps
3 zips
Browser-based — no GIS expertise required
Works for 10 to 500+ field workers
Integrates with your dispatch and CRM system
Who it's for

Built for teams that send people into the field.

01

Field technicians & service teams

Assign technicians to geographic service zones. Balance workloads, reduce drive time, and ensure every area is covered.
02

Sales representatives

Define sales territories, protect boundaries between reps, and analyze coverage gaps. Give every rep a clearly defined area to own.
03

Inspectors & surveyors

Plan inspection routes across large geographic areas. Optimize daily schedules to maximize sites visited per shift.
The solution

The field operations problems we solve.

problem

Spreadsheet territories — overlapping, outdated, no clear owner

UpGrid gives every territory a defined boundary, an owner, and a live coverage map. Update assignments in the browser; everyone sees the same source of truth.
problem

Field reps spend 30% of their day driving — unoptimized routes, wrong stop sequences

HERE Route Optimization assigns the most efficient daily stop sequence for every rep — respecting time windows, service durations, and travel time.
AB
problem

Coverage gaps and overlaps visible only after customer complaints

Catchment Area API shows reachable zones in real time — by drive-time or distance. Surface gaps before they turn into missed appointments.
problem

No way to answer 'which rep covers this address?' without calling someone

Spatial API returns the territory assignment for any address in a single REST call. Wire it into your dispatch tool, CRM, or service portal.
1600 E Gold...
How it works

From territory definition to optimized routes — in one platform.

01
Step
Define territories
Draw service zones in UpGrid for each field rep or technician. Import existing territory data or build from scratch in the browser — no GIS software required.
02
Step
Assign your team
Assign field workers to territories based on skills, capacity, and location. UpGrid maintains boundary integrity automatically as the team changes.
03
Step
Optimize daily routes
HERE Route Optimization calculates the most efficient stop sequence for each worker's daily schedule — respecting time windows and travel time.
04
Step
Monitor and adjust
Track coverage gaps, reassign territories as your team evolves, and query assignments via API directly from your dispatch or CRM system.
Start with a scoped pilot
Products

Placematic APIs and tools used by product teams.

UpGrid
TERRITORY MANAGEMENT
Define, visualize, and manage service zones for your entire field team. Browser-based, no GIS required.
Learn more
via Placematic
HERE Route Optimization API
ROUTE PLANNING
Optimize daily stop sequences for field reps and technicians — with time windows and travel time constraints.
Learn more
UpInsight
SPATIAL DATA ANALYTICS
Analyze territory performance, coverage gaps, and network utilization across your entire field operation. Browser-based, no GIS required.
Learn more
Placematic Spatial API
TERRITORY QUERIES
Query territory assignments for any address via REST API. Integrate with dispatch systems and CRMs.
Learn more
Related solutions

Other Placematic verticals.

Fleet & ELD
Logistics & Delivery
Retail & Franchise
SaaS & Product Teams
Customer story

GreenLight ELD

GreenLight ELD (Joliet, IL) uses Placematic HERE Location Services for routing, optimization, and SDK access. Now running in production.
Location
Joliet, IL
Stack
HERE Routing · SDK · Optimization
Status
● In production
Read case study

Frequently Asked Questions

Not listed here? Our team responds to scoping questions within one business day.

No. UpGrid is browser-based and built for operations managers and team leads — no GIS expertise, no desktop software, no coordinate files. If you can use a spreadsheet, you can manage territories in UpGrid.

Yes. UpGrid supports multiple territory layers — you can manage service zones for technicians and sales territories for reps in the same platform, with separate ownership and coverage metrics for each team.

Yes. Every territory boundary, zone assignment, and coverage query is available via REST API — ready to connect to whatever you already use to dispatch your team.

Anywhere from 10 to 500+ field workers. UpGrid is used by small service businesses and large enterprise operations alike.

Placematic USA LLC. One agreement, one invoice, one point of contact — no separate HERE contract or account required.

Want to see how Placematic works for your field team?

We'll scope a pilot to your territory structure and team size — 20 minutes is enough to know if it fits.

Book a Demo

No commitment required. Scoped pilot available.